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Casumo Casino Privacy Policy –
Your data Our Responsibilities

Why we collect your personal data, where it is stored, how it is protected, and whether it is ever shared with anyone – all clearly explained here.

Last updated: 1 January 2026
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Our core privacy principles

Six data protection commitments Casumo Casino always upholds

Encrypted Storage
All your data is stored with 256-bit AES encryption. Passwords are never stored in plain text — only encrypted hashes are kept.
Data is never sold
Casumo Casino never sells your personal data to third parties. Your profile is not built or shared for advertising purposes either.
Minimal Data Collection
We only collect the minimum information required to provide our services. No unnecessary data is requested.
Transparent use
The purpose for which your data is being used is always clearly stated. It will not be used for any new purpose without your consent.
Your control
You can request to view, correct, or delete your personal data at any time. This is your legal right.
Defined retention period
Data is automatically deleted once it is no longer needed. We do not retain information longer than necessary.
Table of Contents

1What types of data do we collect?

From opening an account to playing games at Casumo Casino, certain information needs to be collected at various stages. However, we always aim to work with as little data as possible.

Collected at registration

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Home address (including country)
  • Username & Password

What Is Required During KYC Verification

  • Copy of national ID card or passport
  • Proof of Address (Utility Bill or Bank Statement)
  • Proof of payment method ownership

Automatically Collected Data

  • Device Type, Operating System & Browser
  • IP address and approximate location
  • Log of time and pages visited on the site
  • Gaming Activity & Transaction History
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Casumo Casino never requests access to your contacts, gallery, or microphone. We only collect information that is necessary to provide our gaming services.

2Why is this information collected?

Every piece of information is collected for a specific purpose — not stored without reason.

Data type Why It's Needed Legal Basis
Name and date of birthIdentity & Age VerificationLegal Obligations
Email and phoneCommunications & Security NotificationsContractual necessity
Payment InformationTransaction ProcessingContractual necessity
IP / device informationFraud PreventionLegitimate Interest
Gaming historyResponsible Gaming MonitoringLegal Obligations
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Separate consent is obtained for marketing or promotional emails. You may withdraw this consent at any time.

3Is Your Data Shared With Anyone?

Casumo Casino never sells your data. However, limited information may be shared with trusted partners solely for the purpose of providing our services.

When and With Whom Data May Be Shared

  • Payment Processors: The necessary information is shared with bKash, Nagad, or your bank to process transactions.
  • Game Providers: Player ID and gaming session data may be shared in order to run games.
  • Legal Authorities: We are required to disclose data when ordered by a court or directed by a regulator.
  • Identity Verification Services: Third-party verification services may be used as part of the KYC process.

Even in these cases, only the minimum necessary information is shared – never your full profile. All partners are contractually bound to meet our privacy standards.

4Cookies & tracking technologies

Casumo Casino uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

Cookie type Purpose Duration Status
Essential cookiesLogin Sessions & SecurityAt end of sessionMandatory
Functional CookiesLanguage preference, settings1 YearMandatory
Analytical CookiesFor Site Improvement2 YearsOptional
Marketing cookiesRelevant Advertising90 DaysOptional
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Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect certain site functionality.

5Data Protection Practices

Casumo Casino uses a multi-layered security system to protect your data. This isn't just a promise – routine security checks are carried out every single day.

  • All data transfers are encrypted via HTTPS / TLS 1.3.
  • Data stored in our databases is secured with AES-256 encryption.
  • Passwords are stored using the bcrypt hashing algorithm – no one can view them.
  • Two-factor authentication (2FA) is optional but strongly recommended.
  • Regular penetration testing is conducted by independent third parties.
  • AI-powered monitoring runs around the clock to detect suspicious activity.
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No system is 100% impenetrable. In the event of a data breach, we are legally required to notify affected users within 72 hours.

6Your rights

Under GDPR and international privacy laws, you have certain fundamental rights over your own data. Casumo Casino respects these rights.

Right of Access
You can request to view the information we hold about you.
Right to rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain conditions, you may request that your data be deleted (the "right to be forgotten").
Right to restriction of processing
You can request that your data be restricted rather than fully deleted.
Right to Portability
Download your information in a structured, machine-readable format.
Right to object
You can object to your data being used for marketing purposes.

To exercise any of these rights, email us at support@casumocasino.pro. All requests will be responded to within 30 days of receipt.

7Protection of children's data

Casumo Casino strictly prohibits providing services to anyone under 18. Collecting data from minors – whether intentionally or not – is absolutely forbidden.

If any data belonging to a minor is found in our system, it will be deleted immediately and the associated account will be closed. If you believe your child's data may be held by us, please contact support right away.

8Third-Party Services & Links

Certain third-party services are integrated into the Casumo Casino platform – such as payment gateways and game providers. Each of these services has its own privacy policy.

  • Payment gateways (bKash, Nagad): Their privacy policies can be found on their respective websites.
  • Game providers (Pragmatic, Evolution): Game session data may be shared with them.
  • Analytics services: Anonymized data may be used to improve the site.
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Casumo Casino is not responsible for the privacy practices of third-party services. However, all our partners are required to sign data protection agreements.

9International Data Transfers

As Casumo Casino operates internationally, some data may be stored on servers in different countries. All cross-border data transfers strictly follow international security standards (GDPR Standard Contractual Clauses).

Data of Bangladeshi users is primarily stored on servers in the Asia-Pacific region — ensuring fast connectivity from Bangladesh and compliance with local data protection laws.

10Changes to the Privacy Policy

Casumo Casino may update this privacy policy when necessary. You will be notified of any significant changes via your registered email address or an in-app notification beforehand.

The date of any changes is always displayed at the top of this page. Checking back regularly will keep you up to date with the latest policy.

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Continued use of the site after any changes will be considered acceptance of the updated policy.

11Contact Us

Reach out to us for any privacy-related questions or requests. We typically respond within 24–48 hours.

Email
For all privacy-related requests:
support@casumocasino.pro
Live chat
Bangla support is available 24/7, seven days a week.

Frequently asked questions

There are three ways to reach Casumo Casino support. First, click the live chat button in the bottom corner of the site to chat directly in Bangla — available 24/7 with an average response time of just 3 minutes. Second, you can email support@casumocasino.pro and expect a detailed reply within 6–12 hours. Third, log in to the app and submit a ticket through the "Help" menu. For complex issues, email or the ticket system is more effective, as you can attach screenshots and documents.

Changing the language is straightforward. Look for the globe icon or language menu in the top-right corner of the website – clicking it will show a list of available languages, where you can select Bengali (Bangladesh). On the mobile app, log in, then go to Profile → Settings → Language and select Bengali. Once changed, your preference will be remembered on future logins. If you select Bangladesh as your country when creating a new account, the Bengali interface will be set automatically.
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Enjoy Gaming in a Secure Environment

Your data is fully protected at Casumo Casino. Register with confidence and join millions of Bangladeshi players.

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