Casumo Casino Terms & Conditions –
In Plain English Details

1General Terms & Applicability

These Terms & Conditions apply to all users of the Casumo Casino website (casumocasino.pro) and app. By accessing the site or creating an account, you are deemed to have accepted these terms — so it's worth reading everything through before you get started.

Casumo Casino is an internationally licensed online gaming operator. We conduct our business in full compliance with applicable laws and expect the same from all our users. These terms are provided in both English and Bangla so that players from Bangladesh can easily understand them.

2Account Registration & Usage

Registration Terms

• All information provided at registration must be truthful, accurate, and complete.
• Each person may operate a maximum of one account.
• Your account login credentials (email and password) must never be shared with any third party.
• Accounts are for personal use only — commercial use is strictly prohibited.
• You must be at least 18 years old to register — accounts will not be opened for anyone under this age.

Multiple Accounts

If a single person is found to hold multiple accounts, Casumo Casino reserves the right to close all associated accounts and forfeit any accumulated funds and bonuses. No exceptions will be made.

3Identity Verification (KYC)

Casumo Casino complies with international AML (Anti-Money Laundering) regulations. We may therefore require identity verification for withdrawals above a certain amount or when a security check is deemed necessary.

What Documents May Be Required

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of payment method ownership (bKash/Nagad number confirmation)

Withdrawals may be held until KYC verification is complete. Getting verified early will save you any hassle down the line.

4Deposit & Withdrawal Rules

Key Rules

• Only use payment methods registered in your own name.
• Depositing from someone else's bKash or bank account may result in your withdrawal being held.
• The daily withdrawal limit is ৳50,000 for standard members; VIP members are subject to separate limits.
• Wagering requirements must be completed before any bonus balance can be withdrawn.
• Casumo Casino may request additional verification for any suspicious transactions.

5Bonus & Promotion Terms

Casumo Casino regularly offers a variety of bonuses and promotions. Each offer has its own terms, detailed on the respective offer page. General conditions are outlined below:

• Each bonus may only be claimed once, unless the offer states otherwise.
• While a bonus is active, your real money balance will be used first, followed by the bonus balance.
• Bonuses cannot be transferred to another person.
• Using bots or automated software to abuse bonuses will result in account closure.
• Casumo Casino reserves the right to modify or cancel any bonus at any time without prior notice.

Understanding Wagering Requirements: An Example

For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you'll need to place ৳1,000 × 20 = ৳20,000 in bets before withdrawing. Bets on slots count at 100%, Live Casino at 70%, and Sports Betting at 80%.

6Gaming Policy & Fairness

All games at Casumo Casino use third-party certified RNG (Random Number Generator) technology, meaning every spin, card deal, or dice roll is entirely random and cannot be manipulated by anyone.

• If your internet connection drops during gameplay, the game result is saved on our servers.
• Casumo Casino reserves the right to void winnings resulting from abnormal outcomes caused by technical errors.
• In Live Dealer games, the dealer's decision is final unless a verifiable technical error can be demonstrated.
• If you notice any irregularity during a game, contact support immediately.

7Prohibited Activities

Any of the following actions may result in immediate account closure and forfeiture of funds:

• Money laundering or illegal fund transfers
• Bonus abuse (bonus hunting, arbitrage betting)
• Operating Multiple Accounts
• Registering Under Another Person's Identity
• Use of hacking tools, bots, or automation software
• Harassing or threatening the dealer or other players
• Unauthorized use of the Casumo Casino brand or logo

8Account Suspension & Closure Policy

Casumo Casino may suspend or permanently close an account in the following circumstances:

• Violation of any provision of these Terms & Conditions
• Registering with false or incomplete information
• Failure to pass KYC verification or submit required documents
• Extended inactivity (no login for 12 months)
• At the User's Own Request

Before a permanent closure, Casumo Casino will generally send a warning by email or SMS; however, in cases of serious violations, the account may be closed without notice.

9Limitation of Liability

Casumo Casino accepts no liability for the following:

• Loss of game progress due to the user's internet connection dropping
• Delays or failures caused by third-party payment gateways
• Account compromise resulting from the user sharing their own login credentials
• Service disruptions caused by unexpected technical errors

10Dispute Resolution

For any disputes or complaints, please contact our customer support first. Email us at support@casumocasino.pro or use Live Chat. We typically respond within 24–48 hours.

If you are not satisfied with our support team's resolution, you may escalate your complaint to our licensing authority. Before doing so, please gather all relevant information, screenshots, and transaction IDs.

11Changes & Updates to the Rules

Casumo Casino may update these Terms & Conditions at any time. Users will be notified of significant changes via email or in-app notification.

Continued use of the site after any changes are made constitutes acceptance of the updated terms. We recommend checking this page from time to time.